Welcome to https://honeythyme.co.uk/. Please take a few minutes to read through the Terms and Conditions.
If you have any other questions about our terms and conditions, please call us on +44 7825 616181 and we will be more than happy to have a chat with you.
BOOKINGS, CANCELLATIONS & REFUNDS
Booking your preferred date
All bookings are subject to availability of the chef. We will always try our best to give you your first choice of date, but cannot guarantee that it will always be possible. Please book as far in advance as possible to increase the chances of being able to book your first choice. A surcharge may be applicable on bank and public holidays. This will be discussed with you if you request such a date.
Booking your preferred date will only be secured once payment has been received and funds cleared.
Cancelling your booking, changing the date or changing the location
Once you have booked a date for HoneyThyme – Personal Chef Service, if you need to re-schedule or cancel, we will always do our best to help. If you confirm your cancellation at least 14 days before the date booked, you will receive a full refund.
If you request a change of date or location at least 10 days before the date you originally booked, we will endeavour to meet your new requirements, subject to the availability of the chef.
We regret that we cannot offer any refund if you cancel less than 14 days in advance of the booked appointment. In some instances, we may be able to change the date (as long as the date, time, menu and number of people remain the same), subject to the availability of the chef, but this is not guaranteed.
Very rarely there may be a delay in the arrival of your chef, or we may need to cancel your booking for reasons beyond our control, such as adverse weather conditions, sudden illness, unavailability or breakdown of transport or equipment. We will do our best to notify you as soon as possible and arrange a different chef, however, in the event that we must cancel, we will offer an alternative date. Should this not be possible, you will receive a full refund. We regret that, in these circumstances, we are unable to reimburse travel, accommodation or any other expense that you or your guests may incur in relation to the cancelled booking.
EXCLUSIONS
Alcoholic beverages are not included in any HoneyThyme – Personal Chef services unless specified by HoneyThyme – Personal Chef. Occasionally we may be able to source drinks for you. Please contact us to discuss this prior to booking.
Waiting staff will only serve food and are unable to serve your drinks. Drinks waiters can be arranged for at an additional charge.
PAYMENT
All bookings must be fully paid at the time of confirming your date.
This is usually done via direct bank transfer/ online banking; all details required for this are shown at the bottom of your invoice.
YOUR RESPONSIBILITIES TO THE CHEF
Before the chef’s arrival your kitchen should be clean and tidy with clear work surface to a reasonable degree. On arrival, you must show the chef how your kitchen equipment works, including turning on any electrical appliances. You should show the chef what equipment may be used for the dinner party, including pots, pans, electrical equipment, crockery, cutlery and glassware (if necessary), removing it from high cupboards. Any faulty equipment should be removed from the kitchen prior to the dinner party.
We will not tolerate any violent, threatening behaviour, physical aggression or verbal abuse to any of our staff or representatives. If this happens our team will vacate the property immediately and the booking will not continue. No refund will be issued and legal proceedings will be issued against you.
RESOLUTION OF DISPUTES
If for any reason a dispute arises, we will aim to resolve the dispute at the earliest possible opportunity and as amicably as possible. If, in the unlikely event that you are not satisfied with the food or service that you receive from us, a partial refund may be considered depending on the circumstances.
Unforseen weather conditions
If you choose an outdoor location for your dinner party, appropriate cooking facilities must be available. Please ensure that you have a suitable indoor venue available in the case of poor weather. We regret we are unable to reschedule events due to adverse weather.
KITCHEN EQUIPMENT REQUIREMENTS
Basic level of equipment in your kitchen required, we will confirm with you on booking and discuss any potential issues.
OTHER TERMS AND CONDITIONS
Nothing in these Terms and Conditions shall exclude the liability of HoneyThyme – Personal Chef for personal injury or death caused by its negligence.
By means of your order and/or registration to our mailing list, you are agreeing with these General Business Terms and Conditions. HoneyThyme reserves the right to amend these Terms and Conditions from time to time without notice.
HoneyThyme in its sole discretion, reserves the right to refuse service to anyone, with or without cause or reason. HoneyThyme also reserves the right to add, delete or change fees or charges at any time upon notice as provided in this Contract.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.